Administrative & Communications Assistant
About the Company
Hero Innovation Group is a Vancouver based tech company that specializes in delivering innovative financial solutions for the next generation of consumers. Our cutting-edge products provide seamless and secure payment services to users around the world.
About The Role
We are seeking a highly communicative and organized Administrative & Communications Assistant who is inspired by our products and by our purpose of promoting financial literacy for the next generations of consumers.
As the Administrative & Communications Assistant, you will report to the Administrative Manager and the Marketing Director, and will be responsible for assisting on administrative and communication tasks for both the Operations and Marketing departments to support expansion and growth of Hero Group's products.
This role requires knowledge of social media strategy and tactics and passion for financial literacy. Familiarity with administrative processes and procedures is highly appreciated.
This is a hybrid position working remotely and from our office in Metro Vancouver, BC.
What you will do:
Administrative Tasks
- Handling basic office duties, such as responding to emails, maintaining files, and data entry and reporting.
- Supporting employees by facilitating interdepartmental communications and interactions between internal and external parties.
- Onboarding new employees to the company.
- Ensuring that the office is well-maintained, organized, and secure.
- Assisting with special projects, such as process improvements and budget development.
- Developing and implementing new policies and procedures.
Communications Tasks
- Writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms.
- Driving consistency and impact of message across our website, blog and social media channels, ensuring that all efforts adhere to the brand strategy.
- Research, coordinate and gather information necessary to develop social media, blog and video content about financial literacy.
- Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives.
- Suggesting new ways to promote company offerings and to reach consumers.
Required Knowledge, Skills and Abilities
- Excellent written and verbal communication skills, along with strong listening and solid presentation skills.
- Exceptional interpersonal and communication skills.
- Creativity and strong problem-solving skills.
- Exceptional time management and multi-tasking skills.
- The capacity to work independently and collaboratively.
- Highly detail-oriented, self-starter who is eager to develop professionally.
- Basic financial literacy skills and understanding of basic financial concepts.
- Passion for learning new things.
Qualifications
- High School Diploma or equivalent, degree preferred.
- Experience in the administrative support field.
- Professional and/or personal experience with social media.
Status
- Full-time, permanent role (37.5 hours/week).
- Hybrid position based in Metro Vancouver.
If it sounds like you, please apply with an up-to-date resume and a cover letter.
